What is the Difference Between Sales Cloud and Health Cloud? Ultimate Guide for 2023

Are you new to Salesforce and exploring its sales and health cloud? Or want to know: what is the difference between Sales Cloud and Health Cloud? Well, you’ve clicked the perfect blog.

The salesforce platform revolutionizes how businesses simplify operations, manage customer relationships, and drive growth. But here's the catch: choosing the right 'cloud' in Salesforce is a decision that carries immense weight. So, it’s essential to clearly understand the Salesforce Sales Cloud and Health Cloud to pick the right option according to your organization's requirements. It is where our guide comes into play!

This blog will help you explore everything you are looking for. We’ll start by providing an overview of Salesforce and then dive into the difference between Salesforce Sales Cloud and Health Cloud. So, let’s get into it!

An Overview of Salesforce

Salesforce is like a book of magic for businesses. It's an entrance to a world where customer relationships become extraordinary. In other words, Salesforce brings all sizes of companies (large or small) together and helps them to use data, automation, and customer interaction in sufficient ways.

This cloud-based platform makes a company very flexible, assists sales teams to succeed, takes good care of customers, and significantly enhances customer support. Besides, Salesforce is not just a one-size-fits-all solution. It's a chameleon that can change its colors to fit the specific needs of each business.

In short, you can catch every customer’s touchpoint with Salesforce, transforming all the data and information into a valuable source of knowledge. It's like having a crystal ball that reveals the future of your business trends, allowing you to make wise decisions like an expert.

What is the Difference Between Sales Cloud and Health Cloud?

Let’s explore the differences between Salesforce Sales Cloud and Health Cloud below.

Salesforce Health Cloud

The Health Cloud platform was designed specifically for the healthcare industry. It is a total care management solution that fulfills particular needs and solves the complexities of healthcare organizations such as hospitals, clinics, and healthcare providers.

Further, Health Cloud is like a dedicated healthcare command center, equipping healthcare professionals with tools to manage patient data, simplify care coordination, and enhance patient engagement. It also offers a 360-degree view of a patient's health journey, helping healthcare organizations deliver better healthcare services.

Salesforce Sales Cloud

On the other hand, Sales Cloud is a versatile platform built for various businesses and industries. It's primarily a salesforce automation solution that helps companies of all types and sizes succeed in their sales efforts. Moreover, Sales Cloud provides tools and features to manage leads, track deals, and optimize the sales process. It works as a sales assistant, providing businesses with strategies and tactics to increase income and expand their customer base.

Overall, Health Cloud and Sales Cloud are different Salesforce platforms created to serve specific industries and business needs. Health Cloud focuses on healthcare associations, offering total care management, while Sales Cloud is a versatile salesforce automation platform designed for general industries, helping businesses boost their sales and growth.

Features – Salesforce Health Cloud Vs. Salesforce Sales Cloud

​Features	Salesforce Health Cloud	Salesforce Sales Cloud
Activity Dashboard	Yes	Yes
Audience Targeting	Yes	Yes
Appointment Management	Yes	Yes
Contact Management	Yes	Yes
Lead Management	Yes	Yes
Campaign Management	Yes	Yes
Document Management	Yes	Yes
Marketing Automation	Yes	Yes
Mobile Access	Yes	Yes
Medical History Records	Yes	Yes
Analytics Prediction	Yes	Yes
Patient Communications	Yes	Yes
Reminders	Yes	Yes
Scheduling	Yes	Yes

You can check Salesforce Health Cloud Features for more details.

Customer Reviews – Salesforce Health Cloud Vs. Salesforce Sales Cloud

Salesforce Health Cloud	Salesforce Sales Cloud
Positive Reviews 1. It’s easy to integrate, and our staff is satisfied. (by Jamey) 2. I feel comfortable suggesting Salesforce Health Cloud to any office. Also, I guess they would use the customization and templates to fit the offices' requirements. (by Psalm)	Positive Reviews 1. It’s easy to track the lead status via the pipeline. Also, the reporting is fantastic and incredibly comprehensive. (by Ward Elena) 2. Salesforce makes a platform that takes multiple other programs’ place. Its ability to customize to the company’s requirements is nice, plus the customer service is responsive. (by Altheim Sarah)
Negative Reviews 1. It’s slightly pricey but worth it because it can manage everything on a single platform.	Negative Reviews 1. They’re worse than any other company I have ever seen. They harassed our team for payment despite we never employed their service. (by Gibson DeWayne) 2. I lost my money trying to utilize this application. I attempted mistakenly to deal with their horrible customer service. (by Monti Kayla)

Deployment, Support, and Training – Salesforce Health Cloud Vs. Salesforce Sales Cloud

Deployment	Salesforce Health Cloud	Salesforce Sales Cloud
Cloud, SaaS, Web-Based	Yes	Yes
Desktop - Windows	No	No
Desktop - Mac	No	No
Desktop - Linux	No	No
Desktop - Chromebook	No	No
On-Premise - Linux	No	No
On-Premise - Windows	No	No
Mobile - Android	No	Yes
Mobile - iPad	No	Yes
Mobile - iPhone	No	Yes

Support	Salesforce Health Cloud	Salesforce Sales Cloud
Email/Help Desk	Yes	Yes
Knowledge Base	Yes	Yes
FAQs/Forum	Yes	Yes
Phone Support	Yes	Yes
24/7 (Live rep)	Yes	No
Chat	Yes	Yes

Training	Salesforce Health Cloud	Salesforce Sales Cloud
In-Person	Yes	Yes
Webinars	Yes	Yes
Documentation	Yes	Yes
Live Online	Yes	Yes
Videos	No	Yes

Ratings – Salesforce Health Cloud Vs. Salesforce Sales Cloud

	Salesforce Health Cloud	Salesforce Sales Cloud
Ease of Use	4.8/5	4.0/5
Features	4.4/5	4.3/5
Customer Service	4.6/5	4.1/5
Value for Money	4.4/5	4.1/5
Overall Rating	4.6/5	4.4/5

Wrap Up

Understanding the differences between Salesforce Sales Cloud and Salesforce Health Cloud is necessary for organizations aiming to make the right choice for their specific needs.

Whether you want to improve sales performance and customer relationships with Sales Cloud or optimize patient care and healthcare operations with Health Cloud, both platforms offer the best tools to simplify processes and drive success. Basically, it's not just about choosing between two platforms – it's about selecting the one that will allow your organization to succeed in its desired journey.